77 jaya Privacy Policy — How We Handle Your Personal Data

1. Information We Collect

77 jaya collects personal information from you in several ways: directly when you register an account or contact support, automatically when you use the platform, and from third parties where necessary for identity verification and payment processing. The following table summarises the main categories of data we collect and the reason for each.

1.1 Data You Provide Directly

When you register for a 77 jaya account, you voluntarily provide us with identity and contact information. When you make a deposit or request a withdrawal, you provide financial account details for the payment method you select. When you contact our support team via live chat, you may provide additional personal details in the course of resolving your query.

1.2 Data Collected Automatically

When you access the 77 jaya website, our systems automatically collect certain technical and usage data. This includes your IP address (which provides a general geographic indicator consistent with Bangladesh Standard Time, UTC+6), your browser type and version, device identifiers, operating system, pages visited, time spent on each page, and in-game actions such as bets placed and games launched. This data is collected primarily for security, fraud prevention, and platform performance purposes.

1.3 Data from Third Parties

In limited circumstances, we may receive data about you from third-party sources. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) confirming transaction outcomes; identity verification service providers used during the KYC process; and game studios (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi) whose systems may transmit game session data to us as part of normal platform operation.

2. How We Use Your Data

77 jaya uses your personal data only for clearly defined, legitimate purposes. We do not process your data in ways that are incompatible with the purposes for which it was originally collected. The following list sets out the specific purposes for which we use the data categories described in Section 1.

2.1 Account Management & Service Delivery

• Creating and maintaining your 77 jaya player account
• Verifying your identity and confirming you meet the 18+ age requirement
• Processing deposits and withdrawals in Bangladeshi Taka (BDT / ৳)
• Providing access to sports betting markets (including BPL cricket, T20 World Cup, IPL, FIFA, and other events), live casino games, slots, and crash games
• Delivering customer support via live chat and email

2.2 Security & Fraud Prevention

• Monitoring account activity for signs of unauthorised access, fraud, or money laundering
• Enforcing our single-account policy and detecting duplicate registrations
• Complying with anti-money laundering (AML) obligations
• Investigating suspected bonus abuse or terms violations
• Preserving the integrity of betting markets and game outcomes

2.3 Responsible Gaming

• Monitoring betting and gaming patterns to identify potential problem gambling behaviour
• Enforcing deposit limits, session time controls, and self-exclusion periods requested by players
• Sending responsible gaming communications to players showing patterns of high-risk play

2.4 Platform Improvement & Communications

• Analysing aggregated, anonymised usage data to improve the platform, game selection, and user interface
• Sending transactional communications (deposit confirmations, withdrawal notifications, security alerts, KYC updates)
• Sending promotional communications about bonuses and offers (where you have not opted out of marketing messages)

3. Data Sharing & Third Parties

77 jaya does not sell, rent, or trade your personal data to any third party for commercial purposes. We share data only in the specific, limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

3.1 Payment Processors

When you make a deposit or request a withdrawal, we share the minimum necessary financial and identity data with the relevant payment processor — bKash, Nagad, Rocket, Upay, Visa, or Mastercard — to facilitate the transaction. Each payment processor is bound by its own privacy and data security obligations.

3.2 Identity Verification Providers

During the KYC process, we may share identity documents you have submitted (such as a National Identity Card or passport copy) with a third-party identity verification service. These providers are contractually prohibited from using your documents for any purpose other than the specific verification task we have engaged them to perform.

3.3 Game Studio Providers

When you play a live casino game or slot provided by a third-party studio (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, or Ezugi), session data such as your player identifier, bet amounts, game outcomes, and session timestamps may be shared with that studio as part of normal game operation. Game studios act as data processors on our behalf and are not permitted to use this data independently.

3.4 Legal Obligations

77 jaya may be required to disclose certain personal data in response to a lawful request from a governmental authority or court of competent jurisdiction, or where disclosure is necessary to protect the legal rights of 77 jaya, prevent fraud, or protect the safety of our players or staff. In such cases, we will disclose only the minimum data required to satisfy the legal obligation.

3.5 Business Transfers

In the event that 77 jaya undergoes a merger, acquisition, or sale of business assets, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified by email in advance of any such transfer, and the receiving entity will be bound by privacy obligations no less protective than those set out in this Privacy Policy.

4. Cookies & Tracking Technologies

77 jaya uses cookies and similar tracking technologies on its website to ensure the platform functions correctly, maintain your session while you are logged in, and gather anonymised analytics data to improve the user experience.

4.1 What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or mobile phone) by websites you visit. They allow the website to remember information about your visit — such as your login session or preferred settings — so that the site functions correctly and your experience is consistent across page loads.

4.2 Types of Cookies Used by 77 jaya

4.3 Managing Your Cookie Preferences

You can control and delete cookies through your browser settings. Most modern browsers allow you to block all cookies, block only third-party cookies, or delete existing cookies. Please note that disabling essential session or security cookies will affect your ability to log in and use the 77 jaya platform correctly. Analytics and preference cookies can be declined without affecting core platform functionality.

4.4 No Cross-Site Tracking

77 jaya does not use tracking pixels, web beacons, or third-party advertising cookies to track your behaviour across other websites. Our cookies operate solely within the 77 jaya domain and are not used to build advertising profiles or share browsing data with ad networks.

5. Data Security & Storage

77 jaya takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration.

5.1 Technical Security Measures

• Transport Encryption: All data transmitted between your browser or app and our servers uses TLS 1.3 encryption with 256-bit AES ciphers.
• Data at Rest: Sensitive personal data stored on 77 jaya servers — including identity documents and financial records — is encrypted at rest.
• Access Controls: Access to production systems containing personal data is restricted to a small number of authorised personnel. Multi-factor authentication is mandatory for all staff with system access.
• Intrusion Detection: Our infrastructure is monitored 24/7 by automated intrusion detection systems. Any anomalous access patterns trigger immediate security review.
• Password Hashing: Player passwords are stored using a one-way cryptographic hashing algorithm. 77 jaya staff cannot retrieve your plaintext password under any circumstances.

5.2 Organisational Security Measures

• All staff members with access to personal data are subject to strict confidentiality obligations as a condition of their employment or contract.
• Data access is granted on a need-to-know basis only. Staff members access only the data necessary to perform their specific role.
• Regular security awareness training is provided to all personnel handling personal data.

5.3 Data Breach Response

In the event of a data breach that is likely to result in a risk to your rights and freedoms, 77 jaya will notify affected players without undue delay. Notification will be sent to the email address registered on your account and will describe the nature of the breach, the data affected, and the steps we have taken or are taking to mitigate its effects.

6. Data Retention & Deletion

77 jaya retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, accounting, and reporting obligations. The following retention periods apply to the main categories of data we hold.

6.1 Account Deletion Requests

If you request closure of your 77 jaya account, we will deactivate your account and remove personally identifying information from active systems within a reasonable timeframe. However, certain data must be retained for the periods specified above due to legal and regulatory obligations. Retained data will be held in a secure, restricted archive and will not be used for any operational purpose during the retention period.

6.2 Dormant Account Data

Accounts that have been inactive for 12 consecutive months are classified as dormant. Data associated with dormant accounts is retained in accordance with the retention schedule above. Players are notified by email before any administrative closure of a dormant account is processed.

7. Your Privacy Rights

As a 77 jaya player, you have meaningful rights over your personal data. 77 jaya is committed to making the exercise of these rights straightforward and accessible. The following rights are available to all registered players.

7.1 Right to Access

You have the right to request a copy of the personal data that 77 jaya holds about you. Upon receiving a verified access request, we will provide a summary of your data in a readable format within a reasonable timeframe. To make an access request, contact our support team via live chat from your account dashboard.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can update basic account information (such as your email address or phone number) directly via your account settings. For corrections to identity data (such as your name or date of birth), please contact support with supporting documentation.

7.3 Right to Erasure ("Right to be Forgotten")

You may request the deletion of your personal data in circumstances where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. Please note that certain data cannot be deleted ahead of the retention periods described in Section 6 due to legal obligations, particularly AML and financial record-keeping requirements.

7.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved, or where you have objected to processing and we are determining whether our legitimate grounds override your objection.

7.5 Right to Data Portability

Where processing is based on your consent or on a contract between you and 77 jaya, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format. This right applies to data you have actively provided to us, such as account registration information and transaction history.

7.6 Right to Object to Marketing

You have the right to object to the processing of your personal data for direct marketing purposes at any time. To opt out of marketing communications from 77 jaya, contact our support team via live chat. Your objection will be actioned promptly and you will continue to receive essential transactional communications only.

7.7 How to Exercise Your Rights

To exercise any of the rights described above, contact the 77 jaya support team via live chat (available 24/7 from your account dashboard). We will verify your identity before processing any data rights request to ensure we are responding to the correct account holder. We aim to respond to all data rights requests within 30 days of receipt. For complex requests, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.

8. Updates to This Privacy Policy

77 jaya reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made to this policy, we will notify registered players via their registered email address and by displaying a prominent notice on the 77 jaya platform for a reasonable period before the changes take effect.

Your continued use of the 77 jaya platform after any revised Privacy Policy has been communicated and has taken effect constitutes your acceptance of the updated terms. If you do not agree with any changes to this policy, you should cease using the platform and request account closure.

The most current version of this Privacy Policy will always be available at https://77-jaya.ws/privacy-policy. The "Last Updated" date at the top of this page reflects when the most recent revision was made.

8.1 Contact Regarding This Privacy Policy

If you have any questions, concerns, or requests for clarification regarding this Privacy Policy or the way in which 77 jaya handles your personal data, please contact our team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via your 77 jaya account dashboard
• Response Time: Average first response under 3 minutes via live chat

For data rights requests specifically (access, rectification, erasure, portability), please contact us via live chat and clearly state the nature of your request. We will verify your identity before proceeding with any request that involves access to or modification of personal data.

8.2 Links to Other Pages

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, which together form the complete framework governing your use of the 77 jaya platform.